Frequently Asked Questions

GENERAL AND ORDERING

Can I order any item through your site?
Any product listed for sale on this site can be ordered online.  If you need help or have a product question, feel free to give our customer service team a call at 1-800-345-3303 or send us an e-mail at sales@jjchem.com.

Once I submit my order, how do I receive an acknowledgement for permanent record?
You can print the final order page. Once the order ships, you will receive an invoice by mail.

How can I pay?
You may pay by credit card. We currently accept Visa, MasterCard, Discover, and American Express.

Do you ship internationally?
Yes we ship internationally.  International customers need to contact our Customer Service Team at 1-800-345-3303 or sales@jjchem.com for complete shipping information.

When will my order ship?
Most items ship within 24 hours of order placement. If your order is not placed within normal business hours, it will be processed and shipped the next business day. You will be notified by email and/or phone of any backorders or delays. Please call our Customer Service Team at 1-800-345-3303 or sales@jjchem.com if you need your items within a specific time period.

Can I cancel an order?
If you wish to cancel an order, you may do as anytime before the order ships by calling our Customer Service Team at 1-800-345-3303 or emailing us at sales@jjchem.com.

What about your return policy?
We have a 100% Money Back Guarantee.  If for any reason you are not completely satisfied with any product from J & J Chemical Co., you may return any unused portion for a refund.  Please call our Customer Service Team at 1-800-345-3303 to make or email us at sales@jjchem.com to make return arrangements and to receive an RMA.

How can I check on the status of my order?
Simply call or email our Customer Service Team at 1-800-345-3303 or sales@jjchem.com.

What happens if I have a question or problem regarding my order?
Simply call or email our Customer Service Team at 1-800-345-3303 or 706-546-7069 or sales@jjchem.com. Normal office hours are 8 am – 5:30 pm EST Monday – Friday excluding major holidays.

How can I view Material Safety Data Sheets (MSDS)?
It’s our policy to provide MSDS to current customers for products they purchase from J & J Chemical Co. To request a MSDS you may Click Here or contact our Customer Service Team at 1-800-345-3303 or sales@jjchem.com.

What is your privacy policy?
Click here to view our privacy policy.